Fixed : Roku Error Code 014 cannot connect to network

Roku is a digital streaming player manufactured by company Roku. Roku device gets data via Wi-Fi router and passes the data via audio/video cables. This device is connected to television or any video displaying device with appropriate internet connection.

Roku introduces 4 upgraded models on a basic model.

Roku 1 XD/S:

This is the original first generation device which offers video and audio outputs, dual band wireless and a USB port for playing videos, photos and music.

Roku 2 XS:

Roku upgraded the product with some features including Ethernet connection and remote with motion control for playing games.

Roku 3:

Roku updated the device with a CPU which is 5 times faster than Roku 2 XS and a WI-FI direct remote instead of Bluetooth.

Roku 4:

The new Roku 4 device has 4k video streaming capability, remote control finder and updated software and hardware.

Error 014:-

When trying to connect Roku to a WI-FI network, Roku will occasionally  display an error 014 as if the login details are incorrect.

Here are some tips to fix the error:

Solution #1:

  1. Connect your device to a cable modem or to a router using an Ethernet cable
  2. Complete the setup for Ethernet connection in Roku settings
  3. Choose wireless option and select your network
  4. Input your password and connect to the network
  5. If error 014 was due to outdated wireframe, download the latest wireframe.

Solution #2:

Sometimes this error occurs if the unit is not used for some days. In that case remove the power cable wait for 30 seconds and plug it back. Reboot the device and error may be fixed

Solution #3:

Press home button 5 times, fast forward, play, rewind, play, fast forward and choose ‘disable network ping’. Press back until it returns to normal screen. Setup the network again.

Solution #4:

Initially turn on your phone’s WI-FI hotspot and do the entire setup and registration. Reboot the Roku device and switch to home WI-FI.

Solution #5:

If ‘Disable network ping’ option is not available in your Roku box, software needs to be updated.

  1. Connect to another network using Ethernet cable
  2. Run the software update after unlocking the secret screen
  3. After software update, disable network ping
  4. Connect to your original WI-FI network and error seems to be resolved.

Solution #6:

Reset back to factory settings

  1. From the Roku home screen, press up button in the remote to activate menu bar
  2. Select settings->Factory Reset->select yes
  3. Restart your Roku device
  4. Select your correct time zone.
  5. The screen will display a unique code to link your Roku player.
  6. Open browser on your computer and go to link www.Roku.xom/link
  7. Enter the code displayed on the player in TV.
  8. Login to your Roku account and follow all steps. Select payment method and your initial channel lineup. This will complete linking process

Solution #6:

On your Roku remote

  1. Press home button 5 times
  2. Press fast forward button 3 times
  3. Press rewind button 2 times
  4. You will get into secret screen. Check IP address that it doesn’t have all 0’s.
  5. Select software update option. Roku will now restart.

Once Roku completes the setup, do the below in Roku remote

  1. Press home button 5 times
  2. Press fast forward button 1 time
  3. Press play button 1 time
  4. Press rewind button 1 time
  5. Press play button 1 time
  6. Press fast forward button 1 time.

This will take to another screen. Select option to disable network ping. Start Roku from beginning. This will resolve the error 014 and Roku gets connected to the network.