Monthly Archives: September 2015

Fixed : iTunes could not connect to the iPhone because the device timed out

When iPhone users try to connect their device to iTunes they getting “iPhone not connected to iTunes because device timed out”.This error occurs because of the poor network connectivity or antivirus app blocking the connection.

Fix 1: Reset network settings

  • Navigate to Settings -> General -> Reset -> Reset Network Settings
  • Then restart your iPhone. Press and hold the sleep button and Home button together until Apple logo appears. Finally try to connect your iPhone to iTunes.

Fix 2: Delete “lockdown” folder on Mac/Windows

Resetting lockdown folder sometimes fix this backup issue.. Navigate to the search and find the “lockdown” folder and delete it.

Fix 3: Update iTunes app

On your iTunes , click “help” and  choose “check for updates”. Sometimes this issue happened because of the older version of iTunes.

Fix 4:  Temporarily disable or uninstall Antivirus program

Sometime your computer or mobile antivirus might block the connection between iPhone and iTunes. So disable or uninstall antivirus program and check the issue.